Help

Support

We usually reply within 1–2 business days.

Email us at hello@remlore.com. If your question is about Premium or your data, please include the Device ID from Settings → Privacy in the app.

How do I cancel my subscription?

Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Remlore → Cancel.
iPhone: Settings → your name → Subscriptions → Remlore → Cancel Subscription.
You keep Premium until the end of the period you've paid for.

I bought Premium but the app still shows the free plan

Open the Premium screen and tap Restore purchases, making sure you're signed in with the same Google or Apple account you used to buy. If it still doesn't work, email us your Device ID.

I got a new phone — where is my journal?

For your privacy, your journal is stored only on your device. Premium can be restored on a new phone with Restore purchases.

How do I delete my data?

Delete individual dreams from the dream screen, or uninstall the app to remove your whole journal from the device. To delete the usage records our server keeps for your Device ID, email us the ID and we'll erase them within 30 days. Remlore has no accounts, so there is nothing else to delete. See the Privacy Policy.

Refunds

Payments are processed by Google Play and the App Store, so refunds are requested through them: Google Play refunds · Apple — report a problem.

A reading upset me

Dreams can stir up strong feelings. Remlore is a reflection tool, not a substitute for professional help. If you're struggling, please reach out to someone you trust or a mental-health professional, and in an emergency contact your local emergency number.